FAQ

You need a hardwire kit to connect to the fuse box of your vehicle.
Please refer to this blog and learn how to install it:
https://www.redtigercam.com/blogs/news/dash-cam-installation-guide-in-2024-best-way-to-install-your-dash-cam

Because our dash cam does not contain a built-in battery, it only has a super capacitor and 1mAh Lithium Metal (only used to save time). Due to the long transportation process, the battery may run out and cannot be turned on.

When you encounter this situation, you just need to keep the power on, and wait a minute, it should be turned on and work normally.

If that does't work, please contact us and we will provide free replacement and lifetime technical support.

The dash cam automatically start recording when engine is started, when the engine is shut down, dash cam should be shut down as well.

If your camera is unable to work like this, we recommend using the hardwire kit for installation.

Class 10, U3 Speed Micro-SD Card for 4K Video is required. We recommand 128GB SD Card for Redtiger dash cam.

Deleting on dash cam may be a bit troublesome as you can only select videos one by one and delete them, so we recommend operating delete process on the computer, as computer can batch select and delete video clips conveniently.

However, you don't need to do this frequently because dash cam has a loop recording function. It can help you automatically delete old videos and record new ones.

Format Micro SD card by going into system setting > formats > OK > Select Yes > OK.

This is because you are using a USB cable with data transfer mode to connect to the dash cam.

At this point, the dash cam enters data transfer mode, and you can access the video files of dash cam on the connected device, such as a computer.

If you want the dash cam to resume recording mode, you just need to reconnect it to the car charger or hardwire kit

We have detailed video tutorials in this link, please click to view.

https://www.redtigercam.com/products/app-wifi-connection-password-tutorial

If tutorials does not work, please contact our customer service personnel

Unfortunately, we currently do not have a remote WiFi connection function, so you can only connect the dash cam WiFi when closing to the dash cam within 10 feet (3.5m).

However, we are constantly striving to develop new cloud WiFi dash cam, which will be launched soon.

Yes, rear camera will activate with front camera.

After installation of dedicated hardwire kit and connected, you can set the parking monitoring functions as you need.

Because our dash cam does not contain a built-in battery, it is normal to get hot during operation, and it will not affect the use of the dash cam.

Yes, it can record with audio. You just need to open the menu and make sure that the audio option is turned on.

We are willing to provide a lifetime warranty for the products, and it can be exchanged for free within 18 month. Besides, we offer 7*24 hours technical support for lifetime. If you have any queries or problems, feel free to email us any time (contact@redtigercam.com).

It is first pasted on the windshield of the car, and then the bracket of the dash cam is pasted on the electrostatic sticker. Prevent the bracket from being directly attached to the glass and it is not easy to clean. Here is how to use it: 1. Wipe the place where you want to paste (front windshield) with a semi-dry cloth. It is recommended to use a glasses cloth because there will be no floating dust. 2. Apply a little detergent and water dilution on the glass to be attached. Then peel off the electrostatic sticker from the cellophane, transfer it to the place you want to stick it. 3. Find a card and slowly push it from top to bottom to push out the water inside. 4. Use a absorbent paper towel to suck it off the side so that there are no bubbles in it. In addition, the electrostatic stickers can be reused.

The package includes electrostatic stickers. The electrostatic sticker can be attached to the front windshield first, then attach the GPS bracket to the electrostatic sticker, so that you can remove it very easily without worrying about the sticking part.

Scan the QR code on the dash cam to download or search and download on the Apple store or Google play.

https://www.redtigercam.com/products/app-wifi-connection-password-tutorial

Download steps: Open the APP, click to connect the driving recorder, click the photo button, and then download the video. After downloading, you can watch the video in your local album. PS: GPS route videos must be downloaded to the local album to watch.When there is a problem with the download, you can restart your phone and dash cam and try again.

We have detailed video tutorials in this link, please click to view.
  https://www.redtigercam.com/products/app-wifi-connection-password-tutorial

If tutorials does not work, please contact our customer service personnel

In this case, you need to reset your password.

You only need to select "Default Settings" in the dash cam settings to reset your WiFi password back to 12345678

Because the main WiFi function of F7N is to play back video, it does not have the function of surfing the Internet, which means that after the WiFi is connected, it will show that there is no network.

But you can access video on APP  normally.

The effective distance of WiFi is only 3-5 meters, and it cannot be connected beyond this distance.

If you still can't connect:

1. Forget the WiFi network, restart the dash cam and mobile phone.

2. Select "Default Settings" in the dash cam settings to reset your WiFi password back to 12345678

3.Reconnect

If that doesn't work please contact our customer service

Please refer this blog to learn how to hardwire your dash cam

https://www.redtigercam.com/blogs/news/dash-cam-installation-guide-in-2024-best-way-to-install-your-dash-cam

The dedicated hardwire kit need to purchased separately.

The dedicated hardwire kit is needed for redtiger dash cam, other hardwire kits are not applicable. You can click this link to get the F7N dedicated hardwire kit.

If you can ensure that the external power supply is 2.5 amps, you can use the power bank.

But the power bank cannot support the dash cam to work all the time, and it needs at least 2000MA of electricity per hour. What's more, if power bank works in high temperature for long time,it is prone to fire. Therefore, we do not recommend using a power bank to provide power to the dash cam for a long time.

1. In the basement or in the alley between tall buildings, the GPS signal is weak. It is recommended that you try it in a spacious place.

2. If you are in a spacious place, you can observe whether the GPS logo on the machine screen is green and whether GPSinfo is displayed.

3.If it is not green, please contact us to replace the GPS bracket for you.

1.Download our GPS Player

2.Turn off the dash cam first, remove the memory card from the dash cam, insert the memory card into a card reader and insert it into the PC.

3.Find the video in the folder of sd card, and open it by using Redtiger Gps Player

The G sensor detects the movement of the car body by measuring in the three axes of X (front and back), Y (left and right), and Z (up and down). This is designed based on the force principle of a car in an accident or being hit. There is a high possibility that it will not be activated by shook the car (in one direction). You should be able to detect it by shaking the dash cam by hand. Please give it a try. If the G sensor is too sensitive, it will react even if you drive on a slightly bumpy

We are willing to provide a lifetime warranty for the products, and it can be exchanged for free within 1 years. Besides, we offer 7*24 hours technical support for lifetime. If you have any queries or problems, feel free to email us any time (contact@redtiger.com).

Step 1: Attach the upper end of the straps to the retaining hooks on the top of the rear-view mirror. Step 2: Pull out the front lens of the T700 dash cam to match the rearview mirror of the vehicle. Step 3: Extend the straps around the back of the rear-view mirror and attach them to the bottom retaining hooks.1. Route your rear camera's power cable to the front of the car.If you'd like,use a trim removal tool to pop out the headlining panel directly above your windshield.Then,run you cable

Yes. Please go to the "Screen Off" on the Menu Settings, then choose 1Min/3Min/5Min/OFF according to your requirements. If it is set to Off, it will keep the screen always on.

After installation of dedicated hardwire kit and connected, you can set the parking monitoring functions. Then turn on the G-Sensor and install the rear camera at the same time, after feel the collision, the front and rear cameras will be activated.

You only need to swipe on the screen with your hand to switch the screen to display the image recorded by the front camera, the image recorded by the rear camera, or the image recorded by the two cameras at the same time.

It will automatically update the time according to your location and time zone due to GPS so you do not need to manually change the time. But you can adjust the daylight saving time by changing the time zone.

Please check if your front camera is facing the sky. If the lens is facing the sky, it will automatically reduce the light reception, causing the screen to darken.

If you cannot receive the signal after inserting the GPS, please follow the steps below. 1.The vehicle must be within a large area. 2. Insert the GPS plug again. 3. Place the GPS plug upward. 4.Restart 5.It will be recognized after about 40 seconds. If still cannot receive the signal, it may be a GPS problem. Please CONTACT US and we will help you solve this problem.

We set the recording interval of each video to 1 Min/3 Mins/ 5 Mins. This is for the convenience of finding the locked video later. The main function of the recorder is to record, especially to record emergency video. If each video is too long and the G-Sensor triggers emergency recording when a collision occurs, the video will be locked and cannot be covered by the loop recording, and customers will be difficult to find the video in the subsequent search. You need slide the longer progress ba

Please rotate the front lens to adjust the front image. 1.Please confirm whether the rear cable is installed correctly, pay attention to whether the 4pin connection position is loose and whether the position of the host and the rear camera mouth is loose. Please try to reconnect. 2.If still not work after reconnection, there may be a problem with the cable. Because when wiring in the car, it may cause the metal wire in the rubber to bend and cause a short circuit. Please CONTACT US and we wil

1.Check if the 4pin is loose, and if the rear camera port of the dash cam is loose. 2.Check whether the red wire of the rear camera cable is connected to the positive pole of the reverse light, please do not connect it to the brake light or other. 3.If the connection is correct, please use a tester to measure whether the voltage is output from the reversing light when in reverse gear.

T700 records in UHD 4K image quality, with a large amount of data transmission. We recommend that you buy a Samsung or SANDISK U3 Micro SD card, the maximum storage capacity does not exceed 128G. Card is damaged or fake, please try to use another card. Make sure the card is insert correctly, restart the machine. Please CONTACT US if you still have card problems.

Please make sure the lens of the camera is clean and there is no dirt or grease on the windshield also. If the lens is out of focus, we are extremely sorry in advance. This can be a manufacturing defect. Please send us an email with a screenshot or a sample video so we can get this resolved for you.

Please change your G-Sensor Setting to lower setting. This setting depends on type of car or truck you are driving and how much vibration your car/truck is creating based on suspensions and road condition.

Make sure you have use the dedicated GPS Player. You are viewing high-bit rate version of video files. Slower PC may have problem with faster data processing. Please record videos at lower resolution and try again. Contact us if problem still persists.

It may be difficult to receive GPS signals in tunnels or in valleys of buildings, and also difficult to receive GPS signal immediately after starting this unit Please check again after a while. Please CONTACT US if you still have problems.